Question 1

What is BLINK's Flat Rate Internet?

Accepted Answer

BLINK eSIM offers flat-rate internet at $3.50 + VAT per day in almost all countries, giving you unlimited data under our Fair Usage Policy (FUP). One eSIM works for all the countries, no need to switch or download a new eSIM for each trip. Your internet service renews automatically every midnight, as long as there's sufficient balance in your BLINK eSIM wallet. If you reach the daily data limit, which is rare with normal use, your speed will be reduced, but you'll still stay connected. This ensures you have continuous and affordable internet access while traveling, with no need to worry about data limits or manual configurations!

Question 2

How does the Flat Rate Internet work?

Accepted Answer

Once you install your BLINK eSIM, we recommend installing it before you travel, the flat rate internet automatically activates when you arrive at your destination. The daily rate of $3.50 is then deducted from your wallet balance, providing you with unlimited data under our Fair Usage Policy. Your internet service renews automatically every midnight.

Question 3

Is the flat rate for internet unlimited?

Accepted Answer

Yes, the flat rate for internet is unlimited, but it comes with fair usage guidelines as required by law. If you reach the daily data limit, which is uncommon with regular smartphone use, your speed will be reduced for the rest of the day. However, you'll still be able to stay connected. If you need higher speeds, for example for a video call, you can contact us via WhatsApp and request high-speed internet for an additional charge. The data limit is quite high, so you typically won't experience any issues during your trip.

Question 4

Will my internet speed slow down at any point?

Accepted Answer

Yes, your internet speed may be reduced if you reach the daily data limit under our Fair Usage Policy. However, this is rare with normal usage. If you do hit the limit, your connection will still be active, but at a lower speed for the remainder of the day. You can always contact us via WhatsApp to request high-speed internet for an additional charge if needed.

Question 5

What internet speed can I expect?

Accepted Answer

We understand that internet speed can be crucial to ensure good connectivity. At Blink eSIM, we have coverage in more than 190 countries worldwide, but everything depends on the local operator available at your destination. In the vast majority of cases, you'll have 5G or 4G. However, if these networks aren't available in your location, you'll connect to the fastest available network, a situation that can occur in rural areas.

Question 6

How much does Flat Rate Internet cost?

Accepted Answer

BLINK's Flat Rate Internet costs $3.50 + VAT per day in almost all countries. This flat fee gives you unlimited data under our Fair Usage Policy, with your internet service automatically renewing each day at midnight, as long as you have sufficient balance in your BLINK eSIM wallet.

Question 7

Do I need to select a country for Flat Rate Internet?

Accepted Answer

No, you don't need to select a country for Flat Rate Internet. Once your BLINK eSIM is activated, it will automatically connect to local networks when you land and activate the eSIM on your phone, and the daily flat rate of $3.50 will apply. The system handles everything seamlessly, so you can travel without worrying about manual country selection.

Question 8

Can I disable Flat Rate Internet in certain countries?

Accepted Answer

Yes, you can disable Flat Rate Internet in specific countries. Through the BLINK eSIM WhatsApp or your account, you can add countries to a "disabled list," which prevents the service from activating in those regions. This gives you control over where your eSIM is active and ensures you won't be charged for internet usage in unwanted countries.

Question 9

Can I use the eSIM in multiple countries?

Accepted Answer

Yes, one eSIM works for all the countries, no need to switch or download a new eSIM for each trip. You need to install it once and use it forever. Once activated, the eSIM automatically connects to local networks in any supported countries when you land. The Flat Rate Internet applies in most countries, ensuring you stay connected as you travel globally without any hassle.

Question 10

What happens if I land in a country where Flat Rate Internet is not available?

Accepted Answer

If you land in a country where Flat Rate Internet is not available, you will be charged based on a pay-per-GB model. You'll receive a link via SMS to enable data with the price mentioned for that region, and your wallet will be charged according to the amount of data used. This ensures that you can still access the internet, even in countries without Flat Rate coverage.

Question 11

Is BLINK eSIM compatible with my phone?

Accepted Answer

BLINK eSIM works with most eSIM-enabled smartphones. Please ensure your device is compatible with eSIM technology before purchasing.

Question 12

How do I top up my balance?

Accepted Answer

To top up your BLINK eSIM wallet, simply use WhatsApp or log into your BLINK eSIM account. Via WhatsApp, the chatbot will give you a secure link to recharge your wallet, asking how many days of internet you want to recharge. You can also top up directly from your account on the website by selecting the amount and completing the payment. Once topped up, your internet services will be activated for the selected days.

Question 13

Are there any hidden charges or additional costs?

Accepted Answer

No, at Blink eSIM we are transparent: there are no additional costs or hidden charges. The price we offer you when you purchase your eSIM is the one you will be billed, with no surprises and nothing we haven't told you about. The goal is for you to have internet access anywhere in the world without having to spend a lot of money.

Question 14

What are the start and end times of a service day?

Accepted Answer

A service day is based on the local time zone of the country you're in. It runs from 00:00 (midnight) to 23:59 on the same calendar day. You're only charged for the days you're connected.

Question 15

What is BLINK eSIM and how does it work?

Accepted Answer

BLINK eSIM provides seamless internet access across 190+ countries with just one eSIM. No need to switch or download a new eSIM for each trip. When your BLINK eSIM wallet has a balance and the eSIM is active, internet access automatically begins upon arrival in a supported country. A flat daily charge (e.g., $3.50/day + VAT) is applied per day. High-speed data is included, and after reaching the data limit, speeds are reduced but you stay connected. At midnight local time, the high-speed data is renewed, and the next day's charge is applied. In countries without flat-rate coverage, BLINK offers Pay-Per-GB internet. You'll receive an SMS with a link to enable data, and charges are based on per-GB pricing, which may vary by region. You can register, get a new eSIM, and recharge your wallet, and check your wallet balance anytime via WhatsApp.

Question 16

Does BLINK eSIM work in all countries?

Accepted Answer

BLINK eSIM works in 190+ countries worldwide. However, in some countries, the flat-rate internet service may not be available. In those regions, BLINK offers a Pay-Per-GB model, where you'll receive an SMS with a link to enable data. The service is seamless, and you'll be able to stay connected wherever you go, as long as the country is supported.

Question 17

Do I need to install a new eSIM for every trip?

Accepted Answer

No, you don't need to install a new eSIM for every trip. BLINK works across 190+ countries with a single eSIM. Once activated, it automatically connects to local networks in supported countries, so you can travel without the need for new eSIM profiles or SIM swaps.

Question 18

Can I use the Blink eSIM alongside my regular physical SIM?

Accepted Answer

Yes, if your smartphone is compatible with an eSIM, you can use your eSIM and SIM at the same time. You won't have to change SIMs or lose your connection — the whole process is very simple. Your number will always be working, so you won't have any distractions during your trip. When you land again on your return trip, your eSIM will be deactivated until your next trip, and you won't have any hidden charges.

Question 19

Can I manage multiple eSIMs on my device?

Accepted Answer

Yes, you can install and manage multiple eSIM profiles, making it ideal for family members, work, or personal use.

Question 20

How do I activate my BLINK eSIM?

Accepted Answer

Activation is simple — just scan the QR code you receive upon purchase. Once installed, your eSIM is ready for use.

Question 21

How long does it take to activate a BLINK eSIM?

Accepted Answer

Activating your BLINK eSIM is simple. After registering and purchasing your eSIM, you'll receive a link or QR code via WhatsApp, along with instructions for activation. You can either scan the QR code or tap on the link to start the installation process. Once you arrive in a supported country, enable or activate the eSIM, and it will automatically connect to local networks. As long as your BLINK eSIM wallet has a balance, you'll be able to use the internet without any manual configuration. You can also download the QR code or get the eSIM installation link directly from your BLINK eSIM account. If you need assistance, feel free to contact us via WhatsApp.

Question 22

Can I choose my own mobile number with BLINK eSIM?

Accepted Answer

BLINK eSIM doesn't assign you a phone number, so you'll keep using your existing WhatsApp number, and can still call, video call, and use VoIP as normal.

Question 23

Does the plan renew automatically?

Accepted Answer

No, the BLINK eSIM operates on a daily internet charge. You'll need to recharge your BLINK eSIM to continue using the service. For example, if you top up your wallet for 10 days, $3.50 + VAT will be deducted each day for internet usage in supported countries. We'll notify you when your wallet balance is low. Once your balance runs out, you won't be able to use the eSIM until you top it up again. You can easily recharge your wallet via WhatsApp or by logging into your BLINK eSIM account. It's up to you to recharge when you need it. When you return to your home country, the service will no longer be active, but the eSIM will remain installed, allowing you to top it up and use it again on your next trip.

Question 24

What happens if I run out of balance?

Accepted Answer

If your wallet balance runs low, you'll receive a notification. To continue using internet services without interruption, simply top up your wallet. You can recharge easily via WhatsApp or by logging into your BLINK eSIM account. Once your wallet is topped up, you'll be able to resume using the internet service right away.

Question 25

Can I get a refund if I don't use the service?

Accepted Answer

If you change your mind after recharging or face any issues, we offer refunds under specific conditions. To learn more, please visit our Refund Policy. To qualify for a refund, your device must be eSIM compatible and unlocked, and the eSIM QR code must not have been scanned or used. Refund requests must be made within 6 months of the first top-up or purchase. Refunds will not be issued if the eSIM service has been used, except in special cases where partial refunds may apply (a 5% processing fee will be deducted). Request your refund through WhatsApp or Email, including your order number.

Question 26

Is support available in multiple languages?

Accepted Answer

At Blink eSIM we will assist you in several languages, such as Spanish and English, via WhatsApp. All you have to do is send us a message and you'll automatically receive support immediately. We know that incidents happen when you least expect them, so we offer 24/7 support through our bot. Our goal is to help you enjoy your trip without worries.

Question 27

Is BLINK eSIM suitable for both travelers and business users?

Accepted Answer

Yes, BLINK eSIM is designed for both travelers and business users who need reliable and affordable internet access in multiple countries.

Question 28

What devices are compatible with BLINK eSIM?

Accepted Answer

eSIM technology is becoming more widespread and is compatible with a wide range of devices, including smartphones, tablets, smart watches and IoT devices. However, compatibility may vary depending on the make and model of your device — check your device's compatibility before purchasing.

Question 29

How do I activate my BLINK eSIM?

Accepted Answer

Log in to your BLINK account, click on the "Get Your eSIM" button, and follow the steps to download your eSIM. Then scan the provided QR code on your smartphone to complete the activation.

Question 30

How do I scan the eSIM QR code to get internet?

Accepted Answer

To scan the eSIM QR code, first you'll receive the QR code via WhatsApp or from your BLINK eSIM account. Then, go to your device's Mobile Data or Cellular Settings and select the option to Add Mobile Plan or Add eSIM. Next, use your device's camera to scan the QR code. Once scanned, follow the on-screen instructions to complete the eSIM installation. When you arrive in a supported country, your eSIM will automatically activate and connect to local networks, giving you seamless internet access as long as your wallet has a balance.

Question 31

How long does it take to activate the eSIM?

Accepted Answer

The activation process is practically instantaneous. Remember to have internet access when you scan the QR code. Once you complete all the steps, you'll be able to use your eSIM normally. If you don't have internet access after activation, don't worry — it sometimes happens. Restart your phone and you'll see how you'll have unlimited data available.

Question 32

Do I need to have balance in my wallet to activate the eSIM?

Accepted Answer

Yes, you must have sufficient balance in your wallet to activate and use the eSIM. Once your eSIM is activated, your wallet balance will be used for daily internet charges. If the balance is low, you won't be able to use the service until you top up your wallet.

Question 33

Can I activate the eSIM on more than one device?

Accepted Answer

No, a BLINK eSIM can only be installed on one device. If you need to switch devices, you will need to contact BLINK support for assistance.

Question 34

Does Blink eSIM allow you to fully activate WhatsApp?

Accepted Answer

Yes, you'll be able to use WhatsApp normally with your primary number and your Blink eSIM card. The app works as long as you have an internet connection, and this is precisely what you'll get with our card. It's important to keep in mind that you don't have to change your WhatsApp number. The app will continue to work normally; the only difference is that the data won't be provided by the primary SIM, but by the Blink eSIM.

Question 35

Can I enable or disable internet for specific countries?

Accepted Answer

Yes, you can enable or disable internet access for specific countries. Through your BLINK eSIM account or WhatsApp, you can manage a "disabled countries" list. This allows you to turn off internet access in certain countries, such as your home country or places you don't plan to visit. You can easily add or remove countries from this list to control where your eSIM is active.

Question 36

What should I do if the eSIM activation fails or the QR code isn't scanned?

Accepted Answer

The first thing to keep in mind is that it's unusual for the QR code used to activate your eSIM to fail. However, if you're having problems and have verified that your device is compatible and up to date, we recommend contacting us via WhatsApp. Our team of specialists will help you answer any questions you may have until you find a definitive solution to the problem.

Question 37

What should I do if I face issues during eSIM setup?

Accepted Answer

Reach out to our WhatsApp support team for further assistance. They can help you troubleshoot and guide you through the setup process.

Question 38

Will my BLINK eSIM work automatically when I arrive in a new country?

Accepted Answer

Yes, your eSIM will automatically connect to the local network when you land in a supported country. Just ensure you have balance in your wallet and your device's mobile data is turned on.

Question 39

Can I disable internet in certain countries while traveling?

Accepted Answer

Yes, you can disable internet access in specific countries while traveling. Through your BLINK eSIM account or the WhatsApp chatbot, you can manage a "disabled countries" list. This allows you to turn off internet service in certain countries where you may not want to use data, such as your home country or regions you won't be visiting. You can easily add or remove countries from this list to control where your eSIM is active.

Question 40

How do I check my data usage while traveling?

Accepted Answer

You can log in to your BLINK account at any time to track your data usage, wallet balance, and eSIM activity while traveling.

Question 41

Will BLINK eSIM work in countries where the flat rate is not available?

Accepted Answer

Yes, BLINK eSIM will work in countries where the flat rate is not available, but instead of the daily flat charge, you will be charged on a Pay-Per-GB basis. When you land in such a country, you will receive an SMS notification with a link to enable data. The charges for internet access will be based on a fixed per-GB rate, which may vary depending on the region. This ensures you can still stay connected, even in countries without flat-rate coverage.

Question 42

Can I use an eSIM for video streaming or online gaming?

Accepted Answer

Yes, Blink eSIM allows you to use your smartphone to connect to your favorite streaming platforms without any issues. You'll also be able to play your favorite titles so you can fully enjoy your online gaming.

Question 43

What happens if I run out of balance while abroad?

Accepted Answer

If your wallet balance runs low, you'll receive a notification. To continue using internet services without interruption, simply top up your wallet. You can recharge easily via WhatsApp or by logging into your BLINK eSIM account. Once your wallet is topped up, you'll be able to resume using the internet service right away.

Question 44

Will Blink eSIM work on a cruise ship or plane?

Accepted Answer

Blink eSIM depends on the local carrier's coverage in the country in question. Carriers don't have coverage on planes or when cruise ships are at sea, so you won't be able to use Blink eSIM. Once you regain coverage, you'll be able to use your smartphone normally.

Question 45

What is an eSIM?

Accepted Answer

An eSIM, or embedded SIM, is a digital SIM card embedded in your device's hardware. It eliminates the need for a physical SIM card and allows you to switch between mobile carriers and plans without changing the SIM card itself.

Question 46

How does an eSIM work?

Accepted Answer

An eSIM works by storing your mobile carrier's information and credentials digitally (by reading a QR code we provide you). You can activate, switch, or update your mobile plan directly from your device's settings without needing a physical SIM card.

Question 47

Is an eSIM compatible with my device?

Accepted Answer

eSIM technology is becoming more widespread and is compatible with a wide range of devices, including smartphones, tablets, smart watches and IoT devices. However, compatibility may vary depending on the make and model of your device — check your device's compatibility before purchasing.

Question 48

Does the eSIM work internationally?

Accepted Answer

Yes, the eSIM works internationally. The number of countries will depend on the agreements with the provider in question. In the case of Blink eSIM, for example, we offer coverage in more than 190 countries worldwide, but you may find providers that don't have as many agreements, so it depends on several factors. You'll need to configure your eSIM so that it doesn't use data in your home country and only consumes data at your destination.

Question 49

Can I use an eSIM and a physical SIM card together?

Accepted Answer

In some devices, you can use both an eSIM and a physical SIM card simultaneously. This allows you to maintain two different mobile plans on a single device. If you want to prevent additional charges from your carrier of origin when you travel, we recommend you turn roaming off on your original carrier.

Question 50

Can I use an eSIM if I'm crossing a border?

Accepted Answer

Yes, you can use your eSIM if you're traveling between countries. At Blink eSIM, we offer coverage in more than 190 countries worldwide with a flat rate of $3.50 + VAT, so you won't have to pay different rates depending on the country you're visiting. If you're changing countries during your trip, you can use our eSIM at any time.

Question 51

Are eSIMs reliable?

Accepted Answer

Yes, eSIM cards are completely reliable. They use international security standards that guarantee their operation at all times. Furthermore, since they are integrated into your smartphone, you don't run the risk of them being cloned. This is a perfect option for frequent travelers and remote workers who need internet access in other countries.

Question 52

What is eSIM activation?

Accepted Answer

Activating an eSIM is a process that allows you to install this technology on your smartphone. It all begins when you scan a QR code and then install a digital profile on your smartphone. From that moment on, you have a mobile number with a certain amount of data with which you can browse and stay in touch with your loved ones, consult information on the internet, or get directions to complete a route.

Question 53

What are the advantages of using an eSIM over a physical SIM?

Accepted Answer

eSIMs offer a number of advantages over traditional SIMs. Some of these benefits include the fact that they don't take up any physical space, which allows smartphones to be splash-resistant, for example. They're also more environmentally friendly, as they don't produce any waste during the manufacturing process, unlike physical cards. Remember that eSIMs are more secure than physical SIMs, since they can't be removed from the device and cloned, one of the most significant security issues that physical SIM cards have always had. They're very convenient for traveling, as you don't have to remove a physical SIM card to insert another, since it's a completely digital process. Finally, you can have multiple profiles installed and switch providers in seconds to get the best rate at any time.

Question 54

When should I install my eSIM?

Accepted Answer

You can install the Blink eSIM card at home before you travel. When you set it up, you'll need to indicate which country you don't want to use it in, for example, Spain. Once you land at your destination, mobile data will be available, but it will never be used in your country of residence. You can also install it when you land, but we don't recommend rushing to do so. If you do it before you leave, you'll be able to activate the card much more conveniently in just a few minutes.

Question 55

eSIM vs. Physical SIM – What's the Difference?

Accepted Answer

An eSIM is a 100% digital technology: there are no physical media, you don't have to travel anywhere to install it, and the entire setup process can be completed in just a few minutes. Everything is digital and, therefore, much more secure than physical SIM cards. Physical SIM cards, on the other hand, are more vulnerable to theft, as they are a physical medium that anyone can remove at any time. They can also be damaged or get wet, and if this happens, you'll need to go to a store to have a duplicate made.

Question 56

What are the advantages of using an eSIM over a physical SIM card?

Accepted Answer

eSIMs offer the convenience of remote activation, global roaming, space and weight savings, and enhanced security. They are also more environmentally friendly due to the reduction in physical SIM cards.

Question 57

How do I switch from a physical SIM card to an eSIM?

Accepted Answer

You can switch from a physical SIM card to an eSIM in your device's data settings.

Question 58

Can I remotely disable my eSIM if I lose my device?

Accepted Answer

Yes, you can remotely disable your BLINK eSIM if your device is lost or stolen. Contact our customer support to initiate this process and protect your eSIM.

Question 59

Is my personal data safe when using an eSIM?

Accepted Answer

BLINK eSIM takes the security and privacy of your personal data seriously. Our eSIMs are designed with security measures to protect your information.

Question 60

What should I do if my eSIM doesn't work?

Accepted Answer

If your eSIM isn't working, start by checking your internet connection to ensure you're connected to Wi-Fi or mobile data. Next, restart your device, as it can often resolve connectivity issues. Make sure your BLINK eSIM wallet has enough balance, as a low or empty balance will prevent the service from working. Verify that the eSIM is activated properly. If the issue persists, don't hesitate to contact BLINK eSIM support via WhatsApp for further assistance.

Question 61

Why isn't my eSIM working after setting it up?

Accepted Answer

If your eSIM doesn't work after setting it up, the first thing we recommend is making sure you've completed all the steps in the process. It's important to keep in mind that devices require a Wi-Fi connection to properly configure the line, so if you're having problems, this is likely the reason. We also recommend checking your email or SMS to see if you've received any communication. If not, please contact us via WhatsApp so we can help you resolve the issue.

Question 62

My device shows "No Service" after activation. What should I do?

Accepted Answer

If the "No Service" message appears after activating your eSIM, you'll need to check that the activation was successful. It's important to make sure you have coverage and data is enabled. It's possible that a process has been left running in the background and is causing the error, in which case a simple restart of your smartphone may be more than enough to get your device back to normal.

Question 63

What should I do if I encounter network connectivity issues with my eSIM?

Accepted Answer

Contact BLINK eSIM support via WhatsApp and our team will assist you in troubleshooting and fixing the problem.

Question 64

What happens if I accidentally remove my eSIM?

Accepted Answer

Don't worry if you accidentally remove your eSIM. If you contact us, we'll help you install it again using a QR code, just as you did when you first installed it. Depending on the smartphone, you may be able to duplicate it directly from your smartphone, but this isn't common, so you should contact us.

Blink eSIM FAQ: Everything you need to know

Frequently Asked Questions Categories

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eSIM Activation and Setup:

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Other eSIM FAQs:

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